FAQ

How do I purchase and start a course?
Go to www.tapseries.com. Click on Purchase Courses, next click on the title of the course and select state where you work if prompted.  Click on “Buy Now”,...
Sat, 21 Apr, 2018 at 8:45 PM
How do I print my certificate?
The following are directions of how to print a student's certificate. Before starting, please make sure that the computer you are using has access to...
Wed, 21 Jun, 2017 at 11:10 AM
How do I resume training?
When you exit the course the course will bookmark you. To resume your course go to www.tapseries.com, click on Login to Course, and enter your username. Do ...
Wed, 21 Jun, 2017 at 11:11 AM
How do I login to the administrator section?
Go to www.tapseries.com and click on the administration tab at the top of the screen. Next, select the account type that is applicable to you (It is set to ...
Mon, 24 Jul, 2017 at 3:28 PM
What is the TAP Series support phone number?
Technical support at 888-826-5222. After hours technical support (8am-8pm Pacific time): 818-809-3762.
Wed, 21 Jun, 2017 at 11:14 AM
Problems playing videos in Google Chrome.
Open a new tab in Google Chrome and type in chrome://flags in the address bar. Search for the word "video". Under "Disable hardware-ac...
Wed, 21 Jun, 2017 at 11:14 AM
How to take TAP Series courses on Android devices.
The latest versions of Food Safety Manager and Food Safety Handler courses should work on your Android device with no download required. If you need help,...
Wed, 21 Jun, 2017 at 11:16 AM
How to sign in to take the course.
If you have a user name and password, click here to sign in. If you purchased the course yourself online, you may not be set up to use the course. Click...
Wed, 21 Jun, 2017 at 11:17 AM
Training user name and password does not work.
Possible causes for not being able to login are: You have the wrong user name and/or password. Call technical support at 888-826-5222 to get your user...
Wed, 21 Jun, 2017 at 11:18 AM
The course is slow or freezes up.
Some internet connections can have sudden changes in speed, which can affect the course. Try closing the program and signing back in, or trying the course...
Wed, 21 Jun, 2017 at 11:18 AM